Technical Support Web Report Form

 

In order that we may provide you with Technical Support as quickly as possible, please fill out the form below.

Note: an asterisk ( * ) indicates a required field.

* First Name:
*Last Name:
University or Organization:
*Customer ID:
If you are unsure what your Customer ID number is, please check the Help/About menu in your software.
*Email Address:
*Product Name:
* Version:
Note: To be eligible for Technical Support, you must be running the latest available sub-release for your version. Please check your installed version number against the available update on this web site's Downloads page to confirm the version number. If you are unsure what version you are running, please check the Help/About menu in your software.
Operating System:
Hardware Description:
Example: Pentium w. 32 MB RAM, 2 GB HD, CD ROM, SVGA
Problem Description:
Please be as thorough as possible with your problem description. You should include:
  • descriptive information about your project
  • details about the data sets involved
  • a description of the problem
  • the exact text of any error messages you have received
  • the inputs you have used for the module

If you have a problem using this form, send us an email with all of the above information. Our email address is clarklabs@clarku.edu.

Clark University