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Land Change Modeler for ArcGIS Software FAQsFrequently Asked Questions Frequently Asked QuestionsWhat file types are supported in Land Change Modeler for ArcGIS? What data types are supported in Land Change Modeler for ArcGIS? How are Shape files handled in Land Change Modeler for ArcGIS? When using vector files in Land Change Modeler for ArcGIS, the main ID field must contain the attribute IDs for the species, not the sequential IDs. How does Land Change Modeler for ArcGIS handle Grids with multiple label fields? Does Land Change Modeler for ArcGIS support Geodatabase? How do you import IDRISI legends into Land Change Modeler for ArcGIS? Land Change Modeler for ArcGIS Installation and Software LicensingThe Land Change Modeler for ArcGIS extension uses the software licensing program Sentinel LM to manage the installation of stand-alone and multi-seat installations. Some common issues are listed below. 1. Launching Land Change Modeler returns the error “SentinalLm: Error[17]: Probably no servers running on this subnet?” Land Change Modeler returns this error when it cannot find a valid license file. It is an indication that your license file has either been improperly installed or that is it is not valid. The license file we send you will only work on the computer from which the locking code you sent was generated. If you encounter this error, please send by email (clarklabs@clarku.edu) a screenshot of your locking code and a copy of the file ‘LSERVRC’ from your Land Change Modeler folder. You can generate a screenshot of your locking code by attempting to activate Land Change Modeler. First, launch Land Change Modeler. Since it is not properly activated, the Activation Wizard will display and you will be presented with the option to activate your license. Choose this option and select “enter a license code.” This will display your locking code. Press the print screen button on your keyboard and paste the screenshot into a Microsoft Word® document. Add this document as an attachment to your email to Clark Labs along with the file ‘LSERVRC’ found in your Land Change Modeler folder. These two items will allow our technical support team to diagnose the problem you are encountering. 2. You installed Land Change Modeler and it worked for a short period of time. Now it is asking to “Activate.” Land Change Modeler will run for a 15 day trial period without the installation of a license file. If you receive the Activate message, it is likely you are operating the license in trial mode and that the license file was not properly installed. Land Change Modeler requires the installation of a license file which is unique to the computer it is running on. This license file is generated at Clark Labs. If we have already sent you a license file, please go through the activation process and install the one we sent. If not, you will need to provide us with some information about your license. Please send by email (clarklabs@clarku.edu) a screenshot of your locking code and a copy of the file ‘LSERVRC’ from your Land Change Modeler folder. You can generate a screenshot of your locking code by attempting to activate Land Change Modeler. First, launch Land Change Modeler. Since it is not properly activated, the Activation Wizard will display and you will be presented with the option to activate. Choose this option and select “enter a license code.” This will display your locking code. Press the print screen button on your keyboard and paste the screenshot into a Microsoft Word® document. Add this document as an attachment to your email to Clark Labs, along with the file ‘LSERVRC’ found in your Land Change Modeler folder. These two items will allow our technical support team to diagnose the problem you are encountering. 3. Changing the system clock and date on your computer may deactivate your Land Change Modeler. If the date on your computer was changed after you installed Land Change Modeler, you may experience problems running the program. If this occurs, document the series of error messages you receive and email them to Clark Labs Technical Support. Steps will need to be undertaken to successfully reactivate Land Change Modeler after time-tampering occurs. Land Change Modeler for ArcGIS Multi-Seat Installation ChecklistThe following is a list of common problems that can cause errors activating your Land Change Modeler. Please make sure the following settings are correct on your server and clients. Server 2. Please ensure that there are no system environment variables set on the server named LSHOST and LSFORCEHOST. If either of these two variables is set, please remove them temporarily and try relaunching Land Change Modeler. If Land Change Modeler successfully launches, please contact Clark Labs with the details on the other programs needing either or both of these variables. On most operating systems, you can access environment variables through the Control Panel/System Properties. Select the advanced tab and then ‘environment variables.’ You must have full administrative privileges when adding or removing environment variables. Only the system variables need to be altered. 3. NetBios must be installed and enabled on the server. 4. The server must have a static IP after boot up. 5. Please make sure that the locking code is not being generated through remote access. It must be generated from the actual machine that Land Change Modeler is installed on. 6. In rare cases, a server may “lose” its license. Simply running the program LOADLS.EXE twice from the Land Change Modeler folder (run it once to remove and again to add) can restore the license. A reboot of the computer may also restore the license. 7. Please ensure that the server has only one host name for the server. 8. The Sentinel License Manager requires that UDP Port 5093 be open. If your firewall closes all ports, you will need to manually open this port for the Sentinel License Manager to communicate out. If you check all of these items and Land Change Modeler still will not run on the server, please send the following information to clarklabs@clarku.edu. 2. A copy of the file ‘LSERVRC’ from the folder Land Change Modeler. 3. Please run the SET command from the command prompt to dump system settings. Run: SET > SET.TXT. This will create a text file called SET.TXT and save it to the folder specified in the command prompt. After you run this command, attach this file to your email. 4. Please run the LSWHERE.EXE program found in the Land Change Modeler folder. It will display the results to the screen. Please send a screenshot of the result as an attachment in your email to us. 5. Please run the ECHOID.EXE program found in the Land Change Modeler folder. It will return a locking code to your screen. Please send the screen shot of this code as an attachment to your email to us. 6. Please run the command IPCONFIG /ALL > IPCONFIG.TXT from the command prompt. This will create a text file called IPCONFIG.TXT. Please send a screenshot of the result as an attachment in your email to us. Clients 1. Run LSWHERE.EXE from the LCM folder and verify that it can find the license manager on the server. If it is not able to find the server, proceed to step 2 below. 2. If the client cannot find a license, set the environment variables LSHOST and/or LSFORCEHOST to the IP address or the name of the server. Go to Control Panel/System Properties, select the advanced tab and then ‘environment variables.’ Make sure that you set the variables under ‘system variables’. This will tell the client where to find the license. 3. If you are attempting to run clients from a server on a different subnet; all the routers must be set to re-broadcast all UDP packets on port 5093, and UDP packets must be able to go to and from different subnets. All Firewalls must have port 5093 open since it is the port the license manager uses to communicate through. |
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